SHOWROOM APPOINTMENT
Free
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1) After receiving "My order is ready for pickup" notification.
2) Upon receiving this notification - please proceed to book your pickup slot based on availability offered
3) Please do not book a pickup slot before your purchase.
We're sorry but, no. An appointment booking is required for both in showroom purchases and online order pickups.
No. Unfortunately, our system is not able to change this option. You may cancel your order, wait for your store credit refund and place a new order if you'd like to change your delivery method.
Yes, you can. Please refer to the product availability status on the product page(s) prior to your visit. Product availability may vary at the point of your arrival. So please, don't get mad if the product(s) are out of stock by the time you arrive at the showroom
Yes, please wait until you receive the notification. Please ONLY proceed to book your Showroom pickup slot once you’ve received the notification.
We’re sorry, but no. If you’ve opted for Shipping - your order is automatically linked to our fulfillment and delivery processes and we won’t be able to change your chosen option.
We accept only CASHLESS transactions for in-showroom purchases. For that, you may choose to pay with either Credit Card, Debit Card, Maybank QR Payment, Atome or GrabPay
Yes, you may arrange your order collection through third-party delivery services during your chosen pickup slot time. Kindly provide a screen-shot or a copy of your Order Confirmation Email to the rider to ease the collection process.
Please note that we shall not be liable for any delays, losses, or damages during the transit of the goods to you via your chosen third party delivery service. We are also not responsible for the whereabouts of the rider before and after the collection process.
within 7 days of purchase