SHIPPING AND RETURNS

WHAT YOU NEED TO KNOW

All of our made-to-order garments are designed, cut, and sewn in house. Our current lead time for made-to-order garments is 3-4 weeks. 

  • Items with different lead times will ship in separate packages as they become available. Contact us if you'd prefer us to wait and ship everything in one package.

  • Domestic shipping within Malaysia (East & West Malaysia) is FREE and packages are shipped and dispatched from Kuala Lumpur via DHL.

  • All orders leave our warehouse at 2:00 PM any working day (Monday to Friday).

    Orders placed outside this time frame will be sent the next business day.

  • We ship internationally and orders are shipped via DHL at a flat rate of RM85 for orders below 1.5kg.


DOMESTIC ORDERS

  • Orders within Malaysia ship via DHL and typically arrive 2-3 business days after the package is picked up. Please note that we cannot guarantee delivery dates.

  • All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by DHL.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

INTERNATIONAL ORDERS

  • International orders ship via DHL and arrive 2-9 working days after the package is picked up for most countries. Please note that we cannot guarantee delivery dates.

  • Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Malaysia. We are unable to provide tracking information beyond that supplied by the DHL.

  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. 

  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

  • If the country of destination cannot be found during check out, consult our Customer Service at info@hanimokhta.com to check the fee.

RETURNS

If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email info@hanimokhta.com with your order number, and one of our team members will get back to you shortly!

  • Return domestic shipping is on us.

  • Store credit never expires and is issued in the form of a digital gift card.

  • Please ensure returned garments are unworn and in good condition, or additional charges may apply.

  • If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 3-4 week lead time.

  • If you received a damaged or defective item, please email info@hanimokhta.com with your order number and a photo of the garment, and we'll take care of you.

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

ORDER CHANGES AND CANCELLATIONS

  • Since each garment is made to order, we are unable to accept cancellations for refunds.

  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at info@hanimokhta.com as soon as possible after placing your order.

  • If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Keep in mind that it can take an additional 3-4 weeks to complete your updated order.

  • If you need to make a change to your shipping address, email us at info@hanimokhta.com as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.